On-Site Customer Experience Coach - Growth & Training

Serenity-Healthcare-1; Superior (CO); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid training

Professional certification

Job summary

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. This on-site, full-time role welcomes people from customer service, hospitality, retail, education, or caregiving backgrounds and provides full paid training so you feel confident in the role.

As a Customer Experience Coach, you’ll work directly with individuals during scheduled sessions, keeping them

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant’s experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Skills

Customer service

Communication

Interpersonal skills

Empathy

Reliability

Job description

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. This on-site, full-time role welcomes people from customer service, hospitality, retail, education, or caregiving backgrounds and provides full paid training so you feel confident in the role.

As a Customer Experience Coach, you’ll work directly with individuals during scheduled sessions, keeping them