Inbound Customer Care Pro — Growth Path & Benefits

MCI; Savannah (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health benefits

Career growth opportunities

Casual dress code

Job summary

MCI is hiring for a Customer Care Representative in Savannah, GA. The ideal candidate must have excellent communication skills, as the role involves handling inbound customer service and sales interactions. Responsibilities include resolving customer concerns and maintaining documentation of interactions.

This full-time position offers a competitive benefits package including paid time off, health benefits, and opportunities for career growth. Must be 18 years or older with a high school diploma or equivalent.

Qualifications

• Must be 18 years or older.
• Excellent written and verbal communication skills.
• Ability to type at least 20 words per minute.
• Dependable, punctual, and strong work ethic.
• Comfortable in a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls courteously.
• Resolve customer concerns with first-call resolution.
• Use knowledge-base tools to answer questions.
• Maintain confidentiality of sensitive information.

Skills

Communication skills

Problem-solving skills

Multitasking ability

Customer focus

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows operating systems

Job description

MCI is hiring for a Customer Care Representative in Savannah, GA. The ideal candidate must have excellent communication skills, as the role involves handling inbound customer service and sales interactions. Responsibilities include resolving customer concerns and maintaining documentation of interactions.

This full-time position offers a competitive benefits package including paid time off, health benefits, and opportunities for career growth. Must be 18 years or older with a high school diploma or equivalent.