Hybrid Customer Support & Sales Specialist

Talentify; Midway (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking dedicated customer service professionals in Savannah, GA to support inbound/outbound calls, resolve issues, and drive a best-in-class customer experience. You will engage with hundreds of customers weekly, perform accurate documentation, and collaborate with teams to resolve complex problems.

The role emphasizes reliability, teamwork, and a positive attitude in a fast-paced, growth-focused environment with comprehensive benefits and training.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite and Windows OS.

Responsibilities

• Handle inbound and outbound contacts courteously, timely, and professionally.
• Ensure first-call resolution through problem-solving and effective call handling.
• Research systems to find missing information and coordinate with other departments.
• Accurately document and process customer claims in appropriate systems.
• Lead fact-finding discussions to determine the best options for the customer.
• Utilize knowledge base and training to answer customer questions per scripts and policies.
• Escalate customer issues to the appropriate staff and managers when needed.
• Attend meetings and training and stay up to date on program changes.
• Adhere to attendance and work schedule requirements.

Skills

Excellent communication skills

Customer service oriented

Problem-solving

Ability to multi-task

Team-oriented

Typing 20+ wpm

Microsoft Office knowledge

Attendance and punctuality

Research and documentation

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM systems

Job description

MCI is seeking dedicated customer service professionals in Savannah, GA to support inbound/outbound calls, resolve issues, and drive a best-in-class customer experience. You will engage with hundreds of customers weekly, perform accurate documentation, and collaborate with teams to resolve complex problems.

The role emphasizes reliability, teamwork, and a positive attitude in a fast-paced, growth-focused environment with comprehensive benefits and training.