Customer Experience Specialist - Inbound & Tech Support

MCI; Garden City (GA); On-site; USD 34,000 - 42,000; Full time

Job summary

MCI is seeking Customer Service Representatives in Savannah, GA to provide inbound support, handle technical questions, and manage accounts. This role emphasizes customer satisfaction, accuracy, and collaboration in a fast-paced environment.

Join a growth-oriented team with comprehensive training, coaching, and clear career advancement opportunities. Must be 18+, with a high school diploma and basic computer skills; on-site position with potential remote options depending on client needs.

Qualifications

• Must have strong communication and interpersonal skills.
• High school diploma or equivalent required.
• Basic computer and data entry skills expected.
• Typing speed of at least 20 words per minute.

Responsibilities

• Answer inbound customer inquiries professionally and courteously.
• Resolve customer concerns through effective problem-solving.
• Troubleshoot basic technical and account-related issues.
• Process customer requests and maintain accurate account records.
• Utilize company systems to document customer interactions.
• Follow client procedures, compliance requirements, and quality standards.
• Escalate complex customer concerns when necessary.
• Achieve customer satisfaction, quality, and productivity goals.
• Participate in ongoing training and development.
• Maintain regular attendance and schedule adherence.

Skills

Excellent communication and interpeson

Data entry

Typing 20 wpm

Microsoft Office Suite

Customer service & problem-solving

Independent & collaborative

Attendance reliability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking Customer Service Representatives in Savannah, GA to provide inbound support, handle technical questions, and manage accounts. This role emphasizes customer satisfaction, accuracy, and collaboration in a fast-paced environment.

Join a growth-oriented team with comprehensive training, coaching, and clear career advancement opportunities. Must be 18+, with a high school diploma and basic computer skills; on-site position with potential remote options depending on client needs.