Customer Care Specialist — Growth, PTO & Benefits

MCI; Savannah (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Casual Dress Code

Job summary

MCI is looking for a Customer Service Representative in Savannah, GA. The role requires handling inbound and outbound communications, resolving customer issues, and maintaining accurate documentation.

The ideal candidate should possess excellent communication skills, be customer-service oriented, and have a high school diploma. This full-time position comes with various benefits including paid time off, health coverage, and potential career growth.

Qualifications

• Must be at least 18 years old.
• Ability to read and speak English fluently.
• Experience with data-entry using a computer.
• Ability to type at least 20 words per minute.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Listen to customers and resolve their issues.
• Document and process customer claims accurately.
• Follow scripts, policies, and procedures correctly.

Skills

Customer service orientation

Excellent organizational skills

Communication skills

Problem-solving ability

Ability to work in a fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is looking for a Customer Service Representative in Savannah, GA. The role requires handling inbound and outbound communications, resolving customer issues, and maintaining accurate documentation.

The ideal candidate should possess excellent communication skills, be customer-service oriented, and have a high school diploma. This full-time position comes with various benefits including paid time off, health coverage, and potential career growth.