On-Site Copy & Mail Services Specialist

Ricoh Company, Ltd.; Chicago (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

Ricoh Company, Ltd. is seeking an On-Site Services Specialist to support client operations at a Chicago site. The role handles copying, scanning, mail processing, shipping, equipment maintenance, and related duties to keep customer sites running smoothly.

You will work with site management to perform basic clerical tasks, inventory, reports, and respond to service calls, with occasional travel to client locations.

Qualifications

• Requires high school diploma, GED, or equivalent work experience.
• Some related copy job experience is preferred.
• May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh policy.
• Demonstrated competency in basic computer skills including proficiency in MS Office Suite.

Responsibilities

• Operate MS Office and Email systems.
• Perform basic scanning responsibilities.
• Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• Performs furniture/conference room set up
• Performs Fulfillment functions
• Calculates charges for jobs performed and maintains logs.
• Responds to and coordinates all service calls required by customer.
• May perform filing duties in conjunction with specific customer requests.
• Delivers completed jobs to pre-determined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• May travel between customer's buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping neat and well stocked.
• Performs duties related to the shipping and/or receiving of materials in a mailroom type environment
• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
• Uses all copier equipment, calculator, fax machine, postage meter and some PC.
• Performs filing duties, which may include purging and archiving old documents.
• Understanding of Ricoh Services Portfolio & Technology
• Performs other duties as assigned.

Skills

Printer tech

Customer service

Organizational skills

Communication skills

Education

High school diploma or GED

Tools

MS Office Suite

Job description

Ricoh Company, Ltd. is seeking an On-Site Services Specialist to support client operations at a Chicago site. The role handles copying, scanning, mail processing, shipping, equipment maintenance, and related duties to keep customer sites running smoothly.

You will work with site management to perform basic clerical tasks, inventory, reports, and respond to service calls, with occasional travel to client locations.