On-Site Services Pro: Copier & Mail Operations

Ricoh USA, Inc.; Chicago (IL); On-site; USD 23,000 - 26,000; Part time

Job summary

Ricoh USA, Inc. in Chicago is seeking an On-Site Services Specialist to operate copier, scanning and mail processing equipment and to provide first-call support on customer sites.

The role involves basic maintenance duties, keeping records and assisting with fulfillment, shipping, and receiving tasks. Prior copy-related experience and proficiency with MS Office are preferred, with a part-time schedule and competitive hourly pay.

Qualifications

• Requires high school diploma, GED, or equivalent work experience.
• Some related copy job experience is preferred.
• May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh policy.
• Demonstrated competency in basic computer skills including proficiency in MS Office Suite.

Responsibilities

• Operate MS Office and Email systems
• Perform basic scanning responsibilities
• Ensure convenience copiers are working properly, checking for quality via daily inspections
• Maintain records for management reports and inventories of supplies needed
• Distribute office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required
• Perform furniture/conference room set up
• Perform Fulfillment functions
• Calculate charges for jobs performed and maintains logs
• Respond to and coordinate all service calls required by customer
• May perform filing duties in conjunction with specific customer requests
• Deliver completed jobs to pre-determined customer locations within and outside of the site
• Maintain daily meter and service logs
• May travel between customer’s buildings
• Answer customer questions regarding status or feasibility of job requests
• Ensure upkeep of convenience copier areas by keeping neat and well stocked
• Perform duties related to the shipping and/or receiving of materials in a mailroom type environment
• Use shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted
• Use all copier equipment, calculator, fax machine, postage meter and some PC
• Perform filing duties, which may include purging and archiving old documents
• Understand Ricoh Services Portfolio & Technology
• Perform other duties as assigned.

Skills

Technical aptitude

Customer service

Organization

Communication

Education

High school diploma or GED

Tools

MS Office Suite

Email systems

Job description

Ricoh USA, Inc. in Chicago is seeking an On-Site Services Specialist to operate copier, scanning and mail processing equipment and to provide first-call support on customer sites.

The role involves basic maintenance duties, keeping records and assisting with fulfillment, shipping, and receiving tasks. Prior copy-related experience and proficiency with MS Office are preferred, with a part-time schedule and competitive hourly pay.