On-Site Copier & Equipment Technician

Ricoh USA, Inc.; Goodlettsville (TN); Vor Ort; USD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) plan

Tuition assistance

Paid vacation & holidays

Wellness programs

Zusammenfassung

Ricoh USA, Inc. in Goodlettsville, TN seeks a Senior On-Site Service Specialist to operate and maintain high-volume copying and related equipment. You will handle mailing, shipping, reception duties, and light building support, reporting to site management.

The role requires a high school diploma or GED and 1-2 years of related experience, with proficient MS Office skills and strong customer service. Overtime and travel between client sites may occur.

Qualifikationen

• Requires high school diploma or GED and 1-2 years of related work experience.
• Some related copy job experience is preferred.
• May require valid drivers license and minimum levels of auto insurance coverage per Ricoh.
• Demonstrate competency in MS Office Suite

Aufgaben

• Runs high volume/production copy machines and performs binding and finishing work.
• Ensures convenience copiers are working properly, checking for quality via daily inspections.
• Performs basic equipment troubleshooting and elevate calls to technicians
• Performs setup of equipment as prescribed by the customer (toner add, stocks paper, etc)
• Performs duties of scanning and /or imaging documents
• May perform Reception services on temporary/occasional basis
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• Calculates charges for jobs performed and maintains logs and may generate reports.
• Responds to and coordinates all service calls required by customer.
• Delivers completed jobs to pre-determined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• May travel between customer s buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping neat and well stocked.
• Performs duties related to the shipping of materials.
• Performs duties related to the receiving of materials.
• May perform meeting room and conference room set ups.
• May perform building occupant moves within assigned facilities.
• May perform light maintenance, and cleaning duties as assigned.
• May occasionally perform shipping, receiving and dock work in a mailroom type environment
• May require periodic overtime on nights and weekends, including off-hour emergency response.
• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
• Uses all copier equipment, calculator, fax machine, postage meter and some PC.
• Performs filing duties, which may include ‘purging' and archiving old documents.
• Understanding of Ricoh Services Portfolio & Technology
• Ensures data for Ricoh MOR, SPG and job logs are captured
• Performs other duties as assigned.

Kenntnisse

Copier maintenance

Customer service

Troubleshooting

Basic computer skills

Ausbildung

High School Diploma or GED

Tools

MS Office Suite

Copier/Printer hardware

Jobbeschreibung

Ricoh USA, Inc. in Goodlettsville, TN seeks a Senior On-Site Service Specialist to operate and maintain high-volume copying and related equipment. You will handle mailing, shipping, reception duties, and light building support, reporting to site management.

The role requires a high school diploma or GED and 1-2 years of related experience, with proficient MS Office skills and strong customer service. Overtime and travel between client sites may occur.