On-Site Community Specialist - Customer Experience & Events

Iwg Plc; Fort Worth (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Work life balance

Paid time off

Company holidays

401K match

Health care

Training & development

Professional workplace community

Job summary

IWG Plc in Fort Worth, TX seeks a Community Associate to deliver friendly, efficient service to members and guests, maintaining the center and supporting daily operations.

You’ll greet customers, handle inquiries, set up rooms and equipment, coordinate with center teams, and ensure proper charging for services.

This on-site role offers a balanced work-life with benefits, holidays, 401(k) match, and opportunities to grow within the world’s largest workspace network.

Qualifications

• Strong communication with ability to build relationships
• 1+ year of customer service experience
• Ownership mindset to resolve problems
• Positive, enthusiastic, adaptable to change
• Experience using MS Office and basic IT equipment

Responsibilities

• Greet customers and handle inbound inquiries to support their needs
• Set up rooms and equipment, connect to projectors, and assist with Wi‑Fi and directions
• Manage tickets in the service portal and ensure accurate invoicing
• Plan networking events and create invitations and posters

Skills

Customer service

Relationship building

Multitasking

Communication skills

Team coordination

Tools

MS Office

Job description

IWG Plc in Fort Worth, TX seeks a Community Associate to deliver friendly, efficient service to members and guests, maintaining the center and supporting daily operations.

You’ll greet customers, handle inquiries, set up rooms and equipment, coordinate with center teams, and ensure proper charging for services.

This on-site role offers a balanced work-life with benefits, holidays, 401(k) match, and opportunities to grow within the world’s largest workspace network.