On-site Community & Guest Services Lead

Compass Group USA; New York (NY); Sur place; USD 39 000 - 41 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Life Insurance/AD&D

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Résumé du poste

Rapport, a specialized division of FLIK Hospitality Group and a member of Compass Group USA, seeks a Community Manager in NYC to maintain a welcoming, professional atmosphere for clients and staff. This on-site role runs five days a week, delivering top-tier service and coordinating space reservations and events.

You will engage with visitors, support EMS reservations, and ensure spaces remain inviting, organized, and safe while contributing to a positive office culture and client satisfaction.

Qualifications

• HS Diploma or GED required; associate degree preferred in hospitality or related field.
• 1–3 years of experience in hospitality industry.
• Proficient with Word, Excel, PowerPoint, Access and Outlook.
• Ability to multi-task and manage multiple projects.
• Ability to handle last-minute changes in a fast-paced events environment.
• Work with peers across departments with tact and professionalism.

Responsabilités

• Provide high-level internal and external customer support.
• Greet employees and visitors, welcome visitors with a smile, and assist with registering visitors.
• Assist in making space reservations using an online tool and escort guests throughout the office.
• Manage the access for visitors according to workplace standards.
• Create a collaborative environment amongst teams through events and introductions.
• Manage and support all functions in EMS – OMC Reservations Tool.
• Speak knowledgeably about the office, building, transportation, and local amenities.
• Ensure the cleanliness of all office spaces including open work areas, conference rooms, lobby, and kitchen.
• Set up incoming catering and breakdown catering events.

Connaissances

Word

Excel

PowerPoint

Access

Outlook

Formation

High School Diploma /GED

Associate degree in hospitality management or related field

Outils

OMC Reservations Tool

Description du poste

Rapport, a specialized division of FLIK Hospitality Group and a member of Compass Group USA, seeks a Community Manager in NYC to maintain a welcoming, professional atmosphere for clients and staff. This on-site role runs five days a week, delivering top-tier service and coordinating space reservations and events.

You will engage with visitors, support EMS reservations, and ensure spaces remain inviting, organized, and safe while contributing to a positive office culture and client satisfaction.