Client Center Guest Experience Agent

Compass Group USA; New York (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Rapport, a specialized division of FLIK Hospitality Group and a member of Compass Group USA, seeks a Client Center Guest Service Agent in New York. You will be the first touchpoint for clients, handling arrivals, room readiness, visitor processing, and day-to-day client center support in a fast-paced corporate hospitality setting.

You will greet and assist clients professionally, coordinate meeting spaces, and manage bookings and inquiries while upholding confidentiality and service standards.

Qualifications

• Experience in hospitality or customer service preferred.
• Ability to greet guests professionally and manage front-desk tasks.

Responsibilities

• Warmly greet, register, direct, and escort clients and visitors while delivering professional, personalized service.
• Monitor the client center and meeting schedule; coordinate with partner teams to ensure spaces and amenities are ready.
• Manage meeting bookings, inquiries, and records; respond to questions about wayfinding and neighborhood resources.
• Prepare daily agendas, packets, and conference center materials with accuracy.
• Support coat and luggage check, opening/closing walkthroughs, and reception coverage as needed.

Skills

Customer service

Guest relations

Professional demeanor

Job description

Rapport, a specialized division of FLIK Hospitality Group and a member of Compass Group USA, seeks a Client Center Guest Service Agent in New York. You will be the first touchpoint for clients, handling arrivals, room readiness, visitor processing, and day-to-day client center support in a fast-paced corporate hospitality setting.

You will greet and assist clients professionally, coordinate meeting spaces, and manage bookings and inquiries while upholding confidentiality and service standards.