Onsite Workplace & Hospitality Lead

Compass Group USA; New York (NY); In loco; USD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Employee Assistance Program

FSAs

Personal Leave

Descrizione del lavoro

Compass Group USA’s Rapport division seeks a Site Lead Manager to drive a premium, hospitality-driven workplace experience on-site in New York. You will oversee daily operations, partner with cross-functional teams, and ensure executive dining and client engagement meet white-glove standards.

The ideal candidate brings 5+ years in workplace services or hospitality, proven people leadership, and strong executive communication, thriving in a fast-paced, executive-facing environment.

Competenze

• 5+ years of experience in workplace services, hospitality, or corporate services.
• Prior people-leadership experience required.
• Strong executive presence and client-facing communication skills.
• Experience supporting executive dining or high-profile corporate environments strongly preferred.
• Highly organized with strong attention to detail.
• Proficiency with workplace systems (e.g., reservation tools, service platforms).

Mansioni

• Lead delivery of a premium, hospitality-driven workplace experience.
• Oversee front-of-house services including reception, guest services, and VIP support.
• Ensure consistent white-glove service for executive meetings and client visits.
• Partner with Restaurant Associates to support catering and dining needs.
• Provide oversight of executive dining services and liaise with leadership for service readiness and presentation.
• Monitor service quality and drive continuous improvement in the executive dining experience.
• Manage day-to-day operations for the New York site and ensure SOP compliance.
• Support budget adherence and expense oversight for the site.
• Serve as primary on-site contact for key client stakeholders and build relationships with partners and vendors.
• Lead, coach, and develop the on-site team; drive engagement and performance.
• Support hiring, onboarding, and training of new team members.
• Foster a culture aligned with Compass and TIAA values.
• Collaborate on events and programs to build community and culture.

Conoscenze

People leadership

Executive presence

Client-facing communication

Hospitality mindset

Strumenti

Reservation tools

Descrizione del lavoro

Compass Group USA’s Rapport division seeks a Site Lead Manager to drive a premium, hospitality-driven workplace experience on-site in New York. You will oversee daily operations, partner with cross-functional teams, and ensure executive dining and client engagement meet white-glove standards.

The ideal candidate brings 5+ years in workplace services or hospitality, proven people leadership, and strong executive communication, thriving in a fast-paced, executive-facing environment.