On-Site Community Experience Lead

Iwg Plc; Jersey City (NJ); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Work life balance

Paid time off

11 Company Holidays

401K with company match

Health care for full-time employees

Bonus program

Job summary

IWG is seeking a Community Associate to join our Jersey City center on-site. You’ll help customers with everyday needs—assistance, directions, and setup—while ensuring smooth center operations so clients can focus on their business.

You’ll coordinate events, answer inquiries, and support bookings, maintaining a welcoming space and strong member engagement. Strong communication and basic IT skills are essential.

Qualifications

• 1+ years of customer service experience.
• Ability to manage multiple tasks and customers.
• Proficient in MS Office and basic IT equipment.
• Legally eligible to work and at least 18 years old.

Responsibilities

• Assist customers at the on-site center with inquiries and services.
• Coordinate events and networking sessions for the community.
• Process invoices and ensure accurate billing.
• Open support tickets and help with room setups.
• Maintain a clean, organized center environment.

Skills

Customer service

Communication

Multitasking

Problem solving

MS Office

Tools

MS Office

Job description

IWG is seeking a Community Associate to join our Jersey City center on-site. You’ll help customers with everyday needs—assistance, directions, and setup—while ensuring smooth center operations so clients can focus on their business.

You’ll coordinate events, answer inquiries, and support bookings, maintaining a welcoming space and strong member engagement. Strong communication and basic IT skills are essential.