Community Concierge & Center Experience Lead

Iwg Plc; Providence (RI); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Work life balance

Paid time off

Company holidays

401K with match

Health care

Quarterly bonus

Hourly rate $20.50

Career development

Casual dress

Job summary

IWG seeks a Community Associate to join our Providence on-site center. You will manage daily front-desk tasks, handle customer inquiries, set up equipment, and assist with event planning to foster a thriving center community.

You will coordinate with customers across industries, ensure accurate invoicing, and contribute to a high-quality, welcoming work environment in our coworking network. This role emphasizes service excellence and operational efficiency.

Qualifications

• 1+ years of customer service experience.
• Ownership of problems and proactive solutions.
• Positive, enthusiastic, and adaptable to fast-changing situations.
• Experience using MS Office and basic IT equipment.
• Legally eligible to work and 18+ years old.

Responsibilities

• Assist customers with day-to-day center needs, Wi-Fi, directions, packages, and setup of projectors or other equipment.
• Process invoices and ensure accurate billing for services used by customers.
• Plan and run networking events or center activities with support from City Manager.
• Open tickets and manage service requests via the service portal.

Skills

Customer service

Communication

Problem solving

Adaptability

Tools

MS Office

Job description

IWG seeks a Community Associate to join our Providence on-site center. You will manage daily front-desk tasks, handle customer inquiries, set up equipment, and assist with event planning to foster a thriving center community.

You will coordinate with customers across industries, ensure accurate invoicing, and contribute to a high-quality, welcoming work environment in our coworking network. This role emphasizes service excellence and operational efficiency.