On-Site Client Services Supervisor & Operations Lead

SPS; Irvine (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Career growth

Learning & development

Bonuses

Paid time off

Benefits package

Job summary

SPS in Irvine, California is seeking a Client Services Supervisor to manage multiple reception and mailroom sites, ensuring daily service delivery, staff supervision, and strong client satisfaction. On-site role with local travel up to 25%.

Requires 3+ years of leadership, supervising 5-10 staff, and excellent communication. High School Diploma required; Bachelor's degree preferred. On-site collaboration with clients and executive leadership is essential.

Qualifications

• High School Diploma required; bachelor's preferred.
• 3+ years in relational/operational leadership.
• Supervising 5-10 employees in a client setting.
• Ability to engage with C-level executives.
• Excellent computer skills and diplomacy.

Responsibilities

• Manage daily service delivery across sites.
• Oversee onsite staff and supervision functions.
• Serve as primary client contact on site.
• Escalate issues to client service manager.
• Attend meetings and lead improvement projects.

Skills

People management

Staff scheduling

Customer service

Relationship building

SOP adherence

Training & coaching

Communication

Leadership

Office equipment

Education

High School Diploma

Bachelor’s Degree preferred

Tools

Microsoft Office

CRM systems

Job description

SPS in Irvine, California is seeking a Client Services Supervisor to manage multiple reception and mailroom sites, ensuring daily service delivery, staff supervision, and strong client satisfaction. On-site role with local travel up to 25%.

Requires 3+ years of leadership, supervising 5-10 staff, and excellent communication. High School Diploma required; Bachelor's degree preferred. On-site collaboration with clients and executive leadership is essential.