Guest Services Supervisor - Front Desk Leader

Irvine Operations, LLC; Irvine (CA); On-site; USD 27,552 - 41,328; Full time

Job summary

Irvine Operations, LLC is seeking a Front Office Supervisor in Irvine, California. The position involves being the initial contact for guest services, managing the day-to-day workflow, and training new employees. Exceptional customer service skills are required, and experience in hotel management is preferred.

The ideal candidate will possess strong communication and complaint resolution skills. Flexibility in work hours is needed, as shifts may include weekends and holidays. We ensure equal opportunities for all applicants.

Qualifications

• Experience in a Marriott property or similar hospitality system is preferred.
• Flexible schedule, willing to work weekends, holidays, overnight, AM or PM shifts as required.
• Exceptional customer service skills with the ability to guide the team to success.
• Strong complaint-resolution and service-recovery capabilities.
• Excellent communication skills with guests and other departments to ensure timely delivery of guest requests.
• Supervisor experience is desirable.
• Ability to interpret safety policies and use PPE appropriately.

Responsibilities

• Initial on-site contact for guest registration and check-out process.
• Provide guidance and coaching to Guest Services Agents and Valet Persons.
• Assign and distribute workload, manage day-to-day workflow.
• Ensure Guest Services Agents check guests in/out according to procedures.
• Adhere to all accounting and cashiering practices.
• Effectively deal with internal and external customers.
• Communicate with other departments to fulfill guest needs.
• Resolve guest complaints within scope of authority.
• Follow all safety policies and procedures.
• Supervise and motivate the front-office team.

Skills

Customer service skills

Complaint resolution

Communication skills

Supervisory skills

Bilingual ability

Job description

Irvine Operations, LLC is seeking a Front Office Supervisor in Irvine, California. The position involves being the initial contact for guest services, managing the day-to-day workflow, and training new employees. Exceptional customer service skills are required, and experience in hotel management is preferred.

The ideal candidate will possess strong communication and complaint resolution skills. Flexibility in work hours is needed, as shifts may include weekends and holidays. We ensure equal opportunities for all applicants.