Onsite Experience Lead for Client Events

SPS North America; Irvine (CA); On-site; USD 36,000 - 39,000; Full time

Job summary

SPS North America is seeking a Workplace Experience Ambassador for Irvine, CA, to elevate onsite event experiences with client focus, hospitality and proactive support.

As the primary on-site contact, you will coordinate with facilities, manage setups and logistics, assist attendees, handle last-minute changes, and uphold security and safety standards while delivering outstanding service. This role requires teamwork, flexibility, and a strong customer-service mindset.

Qualifications

• High School Diploma or equivalent required.
• At least three years of prior experience in event support, hospitality, or a similar client-facing role.
• Strong ability to coordinate multiple tasks and manage time effectively.
• Excellent verbal and written communication skills.
• High level of customer service and ability to work well under pressure.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively with a team and independently when required.

Responsibilities

• Coordinate with Facilities Management and other teams to ensure all aspects of the event are executed flawlessly.
• Support with equipment and furniture arrangements according to event specifications.
• Identify and elevate potential security risks or privacy concerns.
• Participate in the company’s Crisis Response Team, ready to guide clients and guests in emergencies.
• Provide a warm and professional welcome to all event attendees, setting a positive tone for the event.
• Offer personalized services during events, such as catering to specific guest needs and managing special requests.
• Engage proactively with attendees, ensuring their comfort and satisfaction throughout the event.
• Monitor event proceedings to address and resolve issues promptly.
• Ensure all event-related setups are completed on time and meet client expectations.
• Handle any last-minute adjustments to event plans, including changes in layout, timing, or services.

Skills

Customer service

Time management

Verbal communication

Written communication

Organizational skills

Teamwork

Multitasking

Education

High School diploma or equivalent

Job description

SPS North America is seeking a Workplace Experience Ambassador for Irvine, CA, to elevate onsite event experiences with client focus, hospitality and proactive support.

As the primary on-site contact, you will coordinate with facilities, manage setups and logistics, assist attendees, handle last-minute changes, and uphold security and safety standards while delivering outstanding service. This role requires teamwork, flexibility, and a strong customer-service mindset.