Client Service & Operations Coordinator II

Canon U.S.A., Inc.; Addison (TX); On-site; USD 49,285,017 - 66,965,136; Full time

Job summary

Canon U.S.A., Inc. in Dallas, TX is seeking a Client Service Representative II to manage site operations and support customer service delivery. You will assign tasks, monitor workflows, and ensure adherence to account SLAs while coordinating with team members and clients.

The role requires 1–2 years in customer service, strong communication, and the ability to multitask. It is an on-site, full-time position with potential for cross-functional coverage and the need for some OT as required.

Qualifications

• HS Diploma or GED or equivalent experience.
• 1–2 years of related customer service experience.
• Good computer skills/technical knowledge.
• Ability to multitask and prioritize to meet deadlines.
• Good customer service and communication skills.

Responsibilities

• Inform supervisor of potential problems or customer concerns.
• Respond promptly to management and client requests via emails, phone, text, and verbal communication.
• Provide high-quality customer service and maintain client relations.
• Contribute to the Site Procedure Guide to record account processes.
• Oversee workflow and balance among staff to meet SLA requirements.
• Train team on workflow or procedure changes.
• Maintain daily/monthly records of service activity.
• Act as main client contact for daily activity when appropriate.
• Support various site services based on location requirements.

Skills

Customer service

Communication

Multitasking

Time management

Teamwork

Education

HS Diploma/GED

Tools

MS Office

Job description

Canon U.S.A., Inc. in Dallas, TX is seeking a Client Service Representative II to manage site operations and support customer service delivery. You will assign tasks, monitor workflows, and ensure adherence to account SLAs while coordinating with team members and clients.

The role requires 1–2 years in customer service, strong communication, and the ability to multitask. It is an on-site, full-time position with potential for cross-functional coverage and the need for some OT as required.