On-Site Client Services Specialist

Canon Solutions America; Chattanooga (TN); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit and merch

Job summary

Canon U.S.A., Inc. seeks a full-time, on-site customer service associate to support multiple client locations. You will promptly address customer concerns, assist with device maintenance, and contribute to documenting account processes to ensure satisfaction and smooth operations.

Ideal candidates have a HS diploma or equivalent, strong communication, basic computer skills, and the ability to multitask, lift up to 50 lbs, and travel between sites as needed.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Basic computer skills/technical knowledge.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work OT as needed.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
• Ability to lift up to 50lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Responsibilities

• Promptly informs supervisor of potential problems or customer concerns.
• Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
• Strong focus on providing good customer service.
• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
• Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
• Site responsibility and location of coverage may change based on client and/or division needs.
• Device Maintenance: Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
• Follows daily, established maintenance processes and procedures.
• Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.
• Evaluates equipment issues and notifies service department if unable to resolve.
• Delivers paper.
• Assists end-users in basic functionality of equipment.
• Records meter reads.
• Maintains service activity reports.
• Monitors supplies and restocks inventory.

Skills

Customer service

Communication skills

Basic computer skills

Multitasking

Reliability

Physical stamina

Driving between client locations

Education

HS Diploma or GED

Job description

Canon U.S.A., Inc. seeks a full-time, on-site customer service associate to support multiple client locations. You will promptly address customer concerns, assist with device maintenance, and contribute to documenting account processes to ensure satisfaction and smooth operations.

Ideal candidates have a HS diploma or equivalent, strong communication, basic computer skills, and the ability to multitask, lift up to 50 lbs, and travel between sites as needed.