On-Site Client Services Specialist II

Canon USA; Austin (TX); On-site; USD 19,286 - 31,684; Full time

Benefits offered by this job

Employee discounts

Referral bonus

Canon welcome kit

Volunteer opportunities

Job summary

Canon USA is seeking a customer-facing Site Operations role with responsibilities spanning Copy/Print Production, Device Maintenance, and Inventory Services. You will inform supervisors about issues, respond to client requests, and ensure SLA-compliant workflows.

The position emphasizes teamwork, training, and accurate reporting within a full-time on-site setting at Canon locations. Ideal candidates bring 1–2 years in customer service, strong communication, and the ability to multitask, drive

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Prior experience in a customer service environment.
• Good computer skills/technical knowledge.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work OT as needed.
• Required to obtain security and/or other clearances required by customers to enter premises.
• May require driving between multiple client locations, with a valid driver’s license and acceptable driving record.
• Ability to lift up to 50lbs.
• Ability to spend extended periods standing, bending, walking, reaching, and pulling while performing duties.

Responsibilities

• Promptly informs supervisor of potential problems or customer concerns.
• Responds to management and client requests via emails, phone calls, text messages and verbal.
• Strong focus on providing good customer service.
• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
• Communicates and trains team in changes to workflow or procedure.
• Oversees and manages daily and monthly records on service activity.
• Communicates effectively with the client and staff.
• May serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
• Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records, etc.
• Attends cross-functional trainings to ensure coverage when short-staffed.
• Site responsibility and location of coverage may change based on client and/or division needs.
• Prompt and accurate reproduction of all print requests.
• Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.
• Receives, logs, delivers and tracks all activity for reporting purposes.
• Responds to customer requests.
• Performs routine upkeep and basic maintenance of equipment.
• Records and tracks customer inquiries and fulfillment of requests.
• Performs daily convenience care functions as needed.
• Responsible for customer satisfaction through reprographic equipment maintenance at customer location.
• Follows daily maintenance processes and procedures.
• Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.
• Evaluates equipment issues and notifies service department if unable to resolve.
• Delivers paper.
• Assists end-users in basic functionality of equipment.
• Records meter reads.
• Maintains service activity reports.
• Monitors supplies and restocks inventory.
• Processes and monitors all inventory movement within assigned responsibilities, locations and organizations.
• Analyzes ongoing activity of inventory.
• Assists in identifying slow moving and obsolete inventory or when inventory levels are low.
• Monitors and communicates status of inventory.
• Initiates, conducts and reports on Physical Inventories.

Skills

Customer service

Communication

Multitasking

Driver's license

Team coordination

Education

HS Diploma / GED

Job description

Canon USA is seeking a customer-facing Site Operations role with responsibilities spanning Copy/Print Production, Device Maintenance, and Inventory Services. You will inform supervisors about issues, respond to client requests, and ensure SLA-compliant workflows.

The position emphasizes teamwork, training, and accurate reporting within a full-time on-site setting at Canon locations. Ideal candidates bring 1–2 years in customer service, strong communication, and the ability to multitask, drive