On-Site Client Services & Operations Coordinator

Canon Solutions America; Wellesley (MA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Dress for Your Day attire

Volunteer opportunities

Swag Canon welcome kit

Employee referral bonus

Job summary

Canon U.S.A., Inc. seeks a site-operations professional to manage tasks, coordinate team responsibilities, and ensure service level agreements across multiple service lines at client locations.

The role emphasizes customer service, training, and accurate record-keeping, with OT as needed and potential travel between client sites. A HS diploma or GED and 1–2 years of customer service experience are required.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Prior experience in a customer service environment.
• Good computer skills/technical knowledge.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• May require OT as needed.
• May require driving between multiple client locations.

Responsibilities

• Inform supervisor of potential problems or customer concerns.
• Review and respond to management and client requests via emails, phone calls, text messages, and verbal communication.
• Focus on providing excellent customer service.
• Contribute to the creation of the Site Procedure Guide to document account processes.
• Oversee workflow and balance between staff to meet account SLA requirements.
• Communicate changes to workflow or procedure and train the team accordingly.
• Maintain daily and monthly service activity records.
• Communicate effectively with client and staff; may serve as main client contact for daily activity and meetings.
• Cover functions across Copy/Print Production, Copy Center, Device Maintenance, Mail/Courier, Reception, Shipping/Receiving, Inventory/Warehouse, and Records if needed.
• Attend cross-functional trainings to provide coverage when short-staffed.
• Site locations may shift based on client/division needs.
• Copy/Print Production scope: ensure print readiness, process prints, log activity, provide customer responses, perform basic maintenance, and report on inquiries.

Skills

Customer service

Communication

Multitasking

Computer literacy

Minimal supervision

Driving

Education

High school diploma or GED

Job description

Canon U.S.A., Inc. seeks a site-operations professional to manage tasks, coordinate team responsibilities, and ensure service level agreements across multiple service lines at client locations.

The role emphasizes customer service, training, and accurate record-keeping, with OT as needed and potential travel between client sites. A HS diploma or GED and 1–2 years of customer service experience are required.