On-Site Client Services & Office Operations Specialist

Opensity Solutions; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a Service Specialist to deliver high-quality on-site administrative and operational support within a client office environment. You will handle mail, copy/print, reception, hospitality, facilities, and general office coordination while representing the company professionally to clients and visitors.

The role emphasizes exceptional customer service, multitasking across service areas, and collaboration with internal staff and clients to ensure smooth daily operations.

Qualifications

• 1+ year of experience in customer service, administrative support, hospitality, facilities, or office services preferred.
• Experience in a corporate, professional services, or client-facing environment is a plus.
• Education: High School Diploma or GED required.

Responsibilities

• Provide support across multiple client service areas, including reception, hospitality, records, copy, mail, and other operational functions.
• Cross-train in various service disciplines to ensure flexibility and seamless support for client needs.
• Deliver exceptional customer service with a proactive "can do" attitude while exceeding client expectations.
• Maintain a team-oriented approach and collaborate effectively with both internal staff and clients.
• Complete service requests accurately and on time while meeting established service commitments.
• Communicate professionally and effectively with clients, coworkers, and management.
• Support daily site operations and contribute to maintaining high service and operational standards.
• Report directly to the Site Manager or Site Lead, depending on the location's structure and size.
• Represent Opensity Solutions in a professional manner and uphold the company's commitment to service excellence.

Skills

Customer service

Multitasking

Attention to detail

Communication

MS Office

Teamwork

Education

High School Diploma

Tools

Microsoft Office

Job description

Opensity Solutions is seeking a Service Specialist to deliver high-quality on-site administrative and operational support within a client office environment. You will handle mail, copy/print, reception, hospitality, facilities, and general office coordination while representing the company professionally to clients and visitors.

The role emphasizes exceptional customer service, multitasking across service areas, and collaboration with internal staff and clients to ensure smooth daily operations.