On-Site Client Services Lead & Team Coach

Crane Worldwide Logistics LLC; Kentucky; On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Quarterly incentive plan

PTO 136 hours

Medical, dental and vision

Tuition reimbursement

Employee recognition program

Volunteer time off

Employee discounts

Wellness incentives

Job summary

Crane Worldwide Logistics LLC is seeking a Client Services professional to respond to orders, handle client inquiries, and resolve delivery issues on-site at CMP USA locations in West Jefferson, OH. The role requires 3–5 years in client service and a high school diploma or GED, with opportunities for leadership and team coaching.

The position offers comprehensive benefits including medical, dental, and vision coverage, a quarterly incentive plan, and tuition reimbursement.

Qualifications

• Must have 3–5 years of client service experience.
• High School Diploma or GED required.
• Professional certification may be required in some areas.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Handles client responses that may require deviation from standard procedures.
• Provides leadership, coaching and training to a team of client service specialists.
• Other duties as assigned.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Multi-tasking

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC is seeking a Client Services professional to respond to orders, handle client inquiries, and resolve delivery issues on-site at CMP USA locations in West Jefferson, OH. The role requires 3–5 years in client service and a high school diploma or GED, with opportunities for leadership and team coaching.

The position offers comprehensive benefits including medical, dental, and vision coverage, a quarterly incentive plan, and tuition reimbursement.