Client Services Lead - Team Coach & Solutions

Crane Worldwide Logistics LLC; Kentucky; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Excellent Medical, Dental and Vision

Quarterly Incentive Plan

136 hours Paid Time Off

Tuition Reimbursement

Employee Discounts

Volunteer Time

Rewards Program

Job summary

Crane Worldwide Logistics LLC is seeking a dedicated Client Services professional to handle orders, inquiries, and invoicing while maintaining high-quality service. You will identify recurring issues, resolve delivery or service problems, and coach a team of client service specialists.

This role requires responsiveness, problem-solving, and strong documentation skills. The position is on-site and requires 3-5 years of client service experience, with a commitment to excellent customer support and

Qualifications

• High School Diploma or GED required.
• 3-5 years client service experience required.
• Professional certification may be required in some areas.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustments; following up to ensure resolution.
• Handles client responses that may require deviation from standard procedures.
• Provides leadership, coaching and training to a team of client service specialists.
• Other duties as assigned.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC is seeking a dedicated Client Services professional to handle orders, inquiries, and invoicing while maintaining high-quality service. You will identify recurring issues, resolve delivery or service problems, and coach a team of client service specialists.

This role requires responsiveness, problem-solving, and strong documentation skills. The position is on-site and requires 3-5 years of client service experience, with a commitment to excellent customer support and