On-Site Career Coach for Participant Growth

Serenity Healthcare; Frisco (TX); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Paid training

Certification

Job summary

Serenity Healthcare in Frisco, TX is seeking a Customer Experience Coach to support individuals during structured program sessions on-site. You will guide participants, document progress, and help maintain a welcoming and organized session environment.

The role offers training, a competitive hourly wage of $23–$30 plus quarterly bonuses, and a supportive team focused on personal development and wellbeing.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal and written communication skills.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant's experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Skills

Communication

Empathy

Interpersonal skills

Job description

Serenity Healthcare in Frisco, TX is seeking a Customer Experience Coach to support individuals during structured program sessions on-site. You will guide participants, document progress, and help maintain a welcoming and organized session environment.

The role offers training, a competitive hourly wage of $23–$30 plus quarterly bonuses, and a supportive team focused on personal development and wellbeing.