On-Site Customer Experience Coach — Build Positive Habits

Serenity Healthcare; Farmers Branch (TX); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Holidays

Job summary

Serenity Healthcare in Farmers Branch, TX is hiring a Customer Experience Coach to guide individuals through a structured program, providing one-on-one support during sessions and ensuring a welcoming, organized experience.

This on-site, full-time role offers pay between $23 and $30 per hour plus quarterly performance bonuses, with full paid training and benefits including medical, dental, and vision coverage and a 401(k). Authorized to work in the United States is required.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant's experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Skills

Communication skills

Interpersonal skills

Job description

Serenity Healthcare in Farmers Branch, TX is hiring a Customer Experience Coach to guide individuals through a structured program, providing one-on-one support during sessions and ensuring a welcoming, organized experience.

This on-site, full-time role offers pay between $23 and $30 per hour plus quarterly performance bonuses, with full paid training and benefits including medical, dental, and vision coverage and a 401(k). Authorized to work in the United States is required.