Customer Experience Coach — Empower Growth & Wellness

Serenity Healthcare; Dallas, Fort Worth (TX, TX); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and

Vision insurance

401(k) retirement plan

PTO 10 days (+15 after year 1)

Holidays 10 days

Paid training and professional cert.

Growth-focused environment

Job summary

Serenity Healthcare is seeking a Customer Experience Coach in Dallas for a full-time, on-site role. You will work one-on-one with participants during scheduled sessions, supporting engagement and progress in a structured program.

In this role, you will monitor program tools, encourage practices like journaling and goal-setting, and maintain professional session notes. Training is provided, and a background check with drug screening is required.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Communication skills

Interpersonal skills

Reliability & punctuality

Background check readiness

Job description

Serenity Healthcare is seeking a Customer Experience Coach in Dallas for a full-time, on-site role. You will work one-on-one with participants during scheduled sessions, supporting engagement and progress in a structured program.

In this role, you will monitor program tools, encourage practices like journaling and goal-setting, and maintain professional session notes. Training is provided, and a background check with drug screening is required.