On-Site Care Navigator & Scheduler

Cortica; San Diego (CA); On-site; USD 53,000 - 67,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K with company match

Paid holidays

Life insurance

Tuition reimbursement

Employee referral bonus

Job summary

Cortica is seeking a Site Care Coordinator in San Diego to optimize client and provider scheduling and to serve as the primary on-site contact for families. You will work closely with site leadership to maintain high standards of care, coordinate care pathways, and handle cancellations and rescheduling to ensure seamless service delivery.

This role requires an on-site presence and collaboration with clinical and operations teams.

Qualifications

• 4+ years scheduling experience in ABA or related field.
• 2+ years in client services related role.
• Strong problem-solving skills.

Responsibilities

• Coordinate scheduling for patients, families, and providers to minimize delays and gaps.
• Serve as point of contact for families, guiding them through Cortica scheduling and care pathways.
• Keep families informed about wait times and coordinate with clinical teams on care plans.
• Record interactions in Salesforce and communicate via phone, email, and SMS.
• Escalate scheduling challenges and arrange alternate coverage or rescheduling as needed.

Skills

Scheduling

Client services

Problem-solving

Communication

Tools

Axon

Smart Scheduling

Salesforce

Job description

Cortica is seeking a Site Care Coordinator in San Diego to optimize client and provider scheduling and to serve as the primary on-site contact for families. You will work closely with site leadership to maintain high standards of care, coordinate care pathways, and handle cancellations and rescheduling to ensure seamless service delivery.

This role requires an on-site presence and collaboration with clinical and operations teams.