On-site Care Scheduler & Family Navigator

Cortica; Dedham (MA); On-site; USD 54,000 - 68,000; Full time

Benefits offered by this job

Continuing education stipend

401k matching

PTO and wellness days

Paid holidays

Health, vision, dental, and pet保险

Referral bonuses

Job summary

Cortica is seeking a Site Care Coordinator to join our on-site team in Dedham, MA. The role focuses on optimizing client and provider scheduling, serving as the main contact for families, and guiding them through the Cortica journey while coordinating with clinical, operational, and shared services teams to ensure high-quality care.

You will manage scheduling for contracts and VBC clients, support Schools-related contracts, and collaborate with site leadership to address scheduling concerns.

Qualifications

• 4+ years scheduling experience in ABA services or related field.
• 2+ years in client services related role.
• Strong problem-solving skills.

Responsibilities

• Patient Care Navigation: Guide patients through care pathways efficiently and monitor progress.
• Scheduling Optimization: Create scheduling plans maximizing provider utilization.
• Communication and Collaboration: Work with on-site leadership and clinical teams to resolve scheduling concerns.
• Technology Utilization: Use Axon, Smart Scheduling, and Salesforce to improve scheduling and measure KPIs.

Job description

Cortica is seeking a Site Care Coordinator to join our on-site team in Dedham, MA. The role focuses on optimizing client and provider scheduling, serving as the main contact for families, and guiding them through the Cortica journey while coordinating with clinical, operational, and shared services teams to ensure high-quality care.

You will manage scheduling for contracts and VBC clients, support Schools-related contracts, and collaborate with site leadership to address scheduling concerns.