On-Site Campus IT Support Specialist (Windows & Mac)

Colgate University; Town of Hamilton (NY); On-site; USD 65,000 - 66,000; Full time

Job summary

Colgate University seeks an on-site IT Engagement and Support specialist to join the Information Technology Services team at the Hamilton campus. You will provide expert help desk support and troubleshooting for Windows, Mac OS, and campus systems, ensuring smooth user experience.

The role requires 3+ years of IT experience, a Bachelor’s degree in IT or related field, strong customer service and communication skills, and relevant certifications.

Qualifications

• Bachelor’s degree or equivalent IT experience.
• 3+ years of professional IT experience.
• Experience with Windows and Mac OS.
• Strong customer service and communication skills.
• Familiarity with Colgate software tools.

Skills

Windows

Mac OS

Professional certification

Troubleshooting

Customer service

Communication skills

Collaboration

Education

Bachelor’s Degree in Information Technology

Tools

Networking concepts

Programming

System administration

Job description

Colgate University seeks an on-site IT Engagement and Support specialist to join the Information Technology Services team at the Hamilton campus. You will provide expert help desk support and troubleshooting for Windows, Mac OS, and campus systems, ensuring smooth user experience.

The role requires 3+ years of IT experience, a Bachelor’s degree in IT or related field, strong customer service and communication skills, and relevant certifications.