On-Campus IT Support Engineer (Mac/Windows)

Utah; Salt Lake City (UT); On-site; USD 53,000 - 58,000; Full time

Job summary

University of Utah is seeking a Support Analyst to provide front-line primary technical support for hardware, software, and peripherals across macOS, iPadOS, and Windows. The role includes responding to service tickets, deploying systems, inventorying assets, and assisting with emerging technologies.

The position requires on-campus, full-time work with occasional telecommuting. You will collaborate with Student Computing Services and other IT teams, perform root-cause analysis, and support

Qualifications

• Equivalency statement: 1 year of higher education can substitute for 1 year directly related work experience.
• Bachelor’s degree (or equivalent) plus 2 years related work experience; Master’s degree (or equivalent) may apply.

Responsibilities

• Triage and resolve IT tickets for students, faculty and staff.
• Deploy systems and assist with software problems.
• Build software packages and implement Jamf Pro and ConfigMgr.
• Provide technology training to Library staff.

Skills

Windows OS

Mac OS

Jamf Pro

Microsoft Configuration Manager

Troubleshooting

Teamwork

Education

Bachelor’s degree or equivalent

Master’s degree or equivalency

Tools

Jamf Pro

Microsoft Configuration Manager

Job description

University of Utah is seeking a Support Analyst to provide front-line primary technical support for hardware, software, and peripherals across macOS, iPadOS, and Windows. The role includes responding to service tickets, deploying systems, inventorying assets, and assisting with emerging technologies.

The position requires on-campus, full-time work with occasional telecommuting. You will collaborate with Student Computing Services and other IT teams, perform root-cause analysis, and support