ITS Technology Support Specialist

Colgate University; Town of Hamilton (NY); On-site; USD 65,000 - 66,000; Full time

Job summary

Colgate University seeks an on-site IT Engagement and Support specialist to join the Information Technology Services team at the Hamilton campus. You will provide expert help desk support and troubleshooting for Windows, Mac OS, and campus systems, ensuring smooth user experience.

The role requires 3+ years of IT experience, a Bachelor’s degree in IT or related field, strong customer service and communication skills, and relevant certifications.

Qualifications

• Bachelor’s degree or equivalent IT experience.
• 3+ years of professional IT experience.
• Experience with Windows and Mac OS.
• Strong customer service and communication skills.
• Familiarity with Colgate software tools.

Skills

Windows

Mac OS

Professional certification

Troubleshooting

Customer service

Communication skills

Collaboration

Education

Bachelor’s Degree in Information Technology

Tools

Networking concepts

Programming

System administration

Job description

Department Information Technology Services - Engagement and Support

Work Arrangement type

Work Arrangement type On-Site (Hamilton, NY) – expected to work fully at the designated campus/office location.

Hiring Wage/Salary Range

Hiring Wage/Salary Range $65,000.00-$66,000.00

Professional Experience/ Qualifications

• Demonstrated technical proficiency in both Windows and Mac OS with demonstrated proof of at least one independently tested and issued professional technical certification. This requirement is waived for one year for existing employees transferred into this role, after which time this requirement shall be uniformly effective.
• Demonstrated advanced working knowledge of troubleshooting software, hardware, mobile devices, and other systems.
• Experience in customer service that demonstrates the ability to defuse challenging situations and remain calm and focused in order to provide support across varying levels of technical sophistication.
• Demonstrated advanced working knowledge of the software, hardware, and systems currently supported or provided by ITS (examples can be found at www.colgate.edu/software).
• Demonstrated excellent organizational, client contact, reading, writing and communication skills for interacting with members of the Colgate community.
• Demonstrated understanding of, sensitivity to, and respect for working in a highly collaborative environment with diverse populations.

Preferred Qualifications

• Previous experience in a higher education setting.
• Experience in compliance with applicable laws, best practices and policy.
• Familiarity with networking concepts.
• Principles related to FERPA , Fair Use and intellectual property.
• Experience with programming or advanced system administration.

Education

Three or more years of professional experience and an earned Bachelor’s Degree in Information Technology, or a related degree, or equivalent additional professional experience in the activities listed in the Accountabilities section.

Certifications

Driver’s License is preferred.

When extending an offer, Colgate University considers factors such as (but not limited to) the scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations.

Physical Requirements

The ability to lift up to 50 pounds.

Other Information