Onsite Tech Support Specialist II - Higher Ed IT Helpdesk

Motion Recruitment; City of Geneva (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Benefits

Vision Benefits

HSA

401(k) with match

Paid Sick Time

Job summary

Motion Recruitment seeks a Technology Support Specialist II in Geneva, NY to provide front-line technical help for students, faculty, and staff. You will troubleshoot Windows and macOS, resolve tickets, and support classroom technology in a busy campus setting.

The role is 100% onsite, full-time with a 6-month contract, starting ASAP. Strong customer service and communication skills are essential, as is the ability to manage multiple requests efficiently.

Qualifications

• 2–4 years of technical support experience or equivalent education
• Hands-on experience supporting Windows and macOS operating systems
• Experience troubleshooting desktop and laptop hardware and software
• Strong customer service and communication skills
• Ability to explain technical solutions to nontechnical users
• Strong organizational skills and ability to prioritize multiple support requests
• Ability to work onsite in Geneva, NY

Responsibilities

• Provide technical support to students, faculty, and staff via phone, email, in person, and remote access
• Review, prioritize, troubleshoot, and resolve Service Desk tickets
• Install, configure, maintain, and troubleshoot Windows and Apple computers
• Support laptops, desktops, printers, mobile devices, and classroom technology
• Diagnose hardware, software, connectivity, and peripheral issues
• Maintain technical documentation and support procedures
• Assist with equipment loaner programs, including inventory and hardware maintenance
• Support and train student employees as needed
• Recommend improvements to Service Desk processes and support operations
• Maintain awareness of technology security practices and emerging support tools

Skills

Windows support

macOS support

Customer service

Communication

Explain tech to nontechnical users

Organizational skills

Onsite work

Diversity collaboration

Education

CompTIA A+ / ITIL certification

Tools

Service Desk ticketing platforms

Printer support

Classroom technology support

Job description

Motion Recruitment seeks a Technology Support Specialist II in Geneva, NY to provide front-line technical help for students, faculty, and staff. You will troubleshoot Windows and macOS, resolve tickets, and support classroom technology in a busy campus setting.

The role is 100% onsite, full-time with a 6-month contract, starting ASAP. Strong customer service and communication skills are essential, as is the ability to manage multiple requests efficiently.