Campus IT Support Specialist — Mac/Win, ITSM

Rollins College; Winter Park (FL); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Full Tuition for Employees and their F

Health Insurance

On-campus parking

Professional development opportunities

Job summary

Rollins College's Information Technology Department seeks a service- and results-oriented Technical Support Specialist to join their team on campus in Winter Park, Florida.

You will be the empathetic face of IT, delivering comprehensive technical support across Mac/Win hardware and software, mobile devices, printers, and basic AV for classes and events, while triaging inquiries and maintaining clear client communications in plain language.

Qualifications

• At least one year of job-related experience or technical training.
• Experience in higher education IT support preferred.
• Familiarity with ticketing systems for managing support requests (ITSM/ITIL).
• Bachelor's degree from an accredited university or college preferred.

Responsibilities

• Provide empathetic, front-line IT support for hardware, software, networks, and basic AV for classes/events.
• Triage and route issues, monitor requests, and communicate status clearly to clients.
• Mentor student technicians and document solutions for knowledge base.

Skills

Customer service

Troubleshooting

Mac support

Windows support

Phone & email support

Communication skills

Team collaboration

ITSM familiarity

Education

Bachelor's degree

Tools

SCCM

JAMF

Intune

Job description

Rollins College's Information Technology Department seeks a service- and results-oriented Technical Support Specialist to join their team on campus in Winter Park, Florida.

You will be the empathetic face of IT, delivering comprehensive technical support across Mac/Win hardware and software, mobile devices, printers, and basic AV for classes and events, while triaging inquiries and maintaining clear client communications in plain language.