Campus IT Support Specialist - Mac/Win & AV

Rollins; Winter Park (FL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

15 Days PTO

10 Paid Holidays

Free On-Campus Parking

Tuition Benefits for Employees and Fam

Health Insurance options

Job summary

Rollins College’s Information Technology Department is seeking a service- and results-oriented Technical Support Specialist to join the team. You will troubleshoot and resolve hardware/software issues (Mac/Win), manage tickets, and deliver a courteous, campus-wide support experience for classes and events.

You will triage requests, communicate clearly, and ensure solutions address root problems while mentoring student technicians and collaborating across teams to sustain a high-quality IT

Qualifications

• At least one year of job-related experience or relevant coursework.
• Bachelor’s degree from an accredited university or college preferred.

Responsibilities

• Provide technical support across hardware, software (Mac/Win), mobile devices, and basic AV for classes and events.
• Triages and resolves incidents, monitors tickets, and communicates status clearly.
• Leads with empathy and ensures first-contact resolution where possible.
• Document solutions and leverage ITSM tools to track requests and improvements.
• Mentor student technicians and collaborate across teams for service excellence.

Skills

Customer service excellence

Strong communication

Technical troubleshooting

Independent and collaborative

Education

Bachelor’s degree

Tools

SCCM

JAMF

Intune

Job description

Rollins College’s Information Technology Department is seeking a service- and results-oriented Technical Support Specialist to join the team. You will troubleshoot and resolve hardware/software issues (Mac/Win), manage tickets, and deliver a courteous, campus-wide support experience for classes and events.

You will triage requests, communicate clearly, and ensure solutions address root problems while mentoring student technicians and collaborating across teams to sustain a high-quality IT