On-Campus Desktop Support Engineer - Mac/Windows Expert

Utah

Salt Lake City (UT)

On-site

USD 53,000 - 58,000

Full time

7 days ago

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Job summary

The University of Utah is seeking a Desktop Support Engineer to provide frontline IT help across Windows, macOS, iPadOS, and peripherals on campus.

You will triage tickets, deploy systems, collaborate with Student Computing Services and CPS, and participate in projects like Jamf Pro and Microsoft Configuration Manager integration.

This full-time on-site role requires strong problem-solving and a team-oriented approach, with occasional evenings/weekends.

Qualifications

Equivalency statement: 1 year of higher education can be substituted for 1 year of directly related work experience.
Department may hire at Desktop Support Engineer, I: requires a bachelor's (or equivalency) + 2 years of related work experience or a master's (or equivalency) degree.
Experience with deploying and configuring systems, and cross-platform support is preferred.

Responsibilities

Triaging and resolving service tickets for students, faculty and staff.
Deploying and configuring systems across multiple platforms (Windows, macOS, iPadOS).
Assisting with software-related problems and training Library staff.
Building software packages and participating in Jamf Pro and SCCM implementations.
Collaborating with CPS and other IT teams on projects and operations.

Skills

Troubleshooting

Teamwork

Problem solving

Windows/macOS knowledge

Education

Bachelor's degree or equiv.

Tools

Jamf Pro

Microsoft Configuration Manager

Software packaging

Job description

The University of Utah is seeking a Desktop Support Engineer to provide frontline IT help across Windows, macOS, iPadOS, and peripherals on campus.

You will triage tickets, deploy systems, collaborate with Student Computing Services and CPS, and participate in projects like Jamf Pro and Microsoft Configuration Manager integration.

This full-time on-site role requires strong problem-solving and a team-oriented approach, with occasional evenings/weekends.

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