Bilingual Spanish CSR & Counter Sales

SRS Distribution Inc.; Chicago (IL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Overtime eligible

Bonus programs

Car allowance

Travel expense reimbursement

Competitive benefits

Job summary

SRS Distribution Inc. is seeking a bilingual Customer Service Representative in Chicago to deliver outstanding counter and phone support. You’ll engage walk-in customers, assist with sales, and coordinate with sales, drivers, and warehouse teams to fulfill orders while maintaining accurate records.

The role requires strong customer service, CRM/ERP proficiency, and a customer-focused mindset. This is an on-site, full-time position with growth opportunities in sales or management.

Qualifications

• Proven customer service and phone handling experience.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team-oriented, safety-conscious mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manages phone inquiries professionally, processes transactions in ERP, and contributes to sales growth by identifying new opportunities.
• Upholds company values and uses bilingual skills to enhance customer experience.

Skills

Customer service

Phone handling

CRM systems

ERP proficiency

Interpersonal skills

Team collaboration

Bilingual English/Spanish

Sales support

Safety-conscious mindset

Education

High school diploma or equivalent

Associate or bachelor’s in communications or business management

Tools

CRM systems

ERP systems

Job description

SRS Distribution Inc. is seeking a bilingual Customer Service Representative in Chicago to deliver outstanding counter and phone support. You’ll engage walk-in customers, assist with sales, and coordinate with sales, drivers, and warehouse teams to fulfill orders while maintaining accurate records.

The role requires strong customer service, CRM/ERP proficiency, and a customer-focused mindset. This is an on-site, full-time position with growth opportunities in sales or management.