Bilingual Customer Support & Sales (On-site)

SRS Distribution, Inc.; Ogden (UT); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Weekly/bi-weekly pay

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Medical/dental/vision

Flexible spending accounts

Life and short-term disability

Equal Employment Opportunity

Job summary

SRS Building Products in Ogden, UT is seeking a Customer Service Representative to deliver outstanding counter and phone service. This role interfaces with walk-in customers and coordinates with sales, drivers, and warehouse teams to support timely order fulfillment.

You will engage in bilingual English/Spanish interactions when needed and use CRM and ERP systems to manage orders. The position offers a fast-paced environment with opportunities for growth in sales or management and aligns with

Qualifications

• Proven customer service and phone handling experience.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team-oriented, safety-conscious mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Positive, motivated attitude aligned with the “Make Money and Have Fun” culture.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
• Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Skills

Customer service

Phone handling

CRM systems

ERP platforms

Interpersonal skills

Team-oriented

Sales support

Bilingual English/Spanish

Education

High school diploma or equivalent

Associate's or bachelor's degree in communications or business management

Tools

CRM software

ERP software

Job description

SRS Building Products in Ogden, UT is seeking a Customer Service Representative to deliver outstanding counter and phone service. This role interfaces with walk-in customers and coordinates with sales, drivers, and warehouse teams to support timely order fulfillment.

You will engage in bilingual English/Spanish interactions when needed and use CRM and ERP systems to manage orders. The position offers a fast-paced environment with opportunities for growth in sales or management and aligns with