Bilingual Customer Success & Sales Support Rep

SRS Building Products; Chicago (IL); Sur place; USD 29 000 - 36 000; Plein temps

Avantages offerts par ce poste

Competitive pay

401(k) with company match

Paid time off

Medical/dental/vision

Résumé du poste

SRS Building Products is seeking a Customer Service Representative in Chicago to deliver excellent counter and phone service, support sales, and coordinate with drivers and warehouse teams. The role emphasizes a proactive, customer-focused approach and alignment with a fun, growth-oriented culture.

The position requires experience in customer service, strong communication, and bilingual English/Spanish skills, with opportunities for advancement in sales or management.

Qualifications

• Proven customer service and phone handling experience.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal and teamwork skills.
• Bilingual English/Spanish preferred

Responsabilités

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with counter sales and coordinates with sales, drivers, and warehouse for timely orders.
• Manages phone inquiries professionally and processes transactions in the ERP system.
• Upholds company values and uses bilingual skills to enhance customer experience.

Connaissances

Customer service

Active listening

Bilingual EN/ES

CRM experience

ERP experience

Team collaboration

Phone handling

Formation

High School Diploma

Associate or Bachelor's preferred

Outils

CRM systems

ERP platforms

Description du poste

SRS Building Products is seeking a Customer Service Representative in Chicago to deliver excellent counter and phone service, support sales, and coordinate with drivers and warehouse teams. The role emphasizes a proactive, customer-focused approach and alignment with a fun, growth-oriented culture.

The position requires experience in customer service, strong communication, and bilingual English/Spanish skills, with opportunities for advancement in sales or management.