On-Site Banking Customer Service Specialist | Growth & Impact

City National Bank of West Virginia; Inwood (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank in Inwood, WV is hiring a Customer Service Representative to be the first point of contact for customers, handling deposits, withdrawals and transfers while guiding online and mobile banking usage. This on-site role emphasizes accuracy, compliance, and teamwork in a busy community bank.

The ideal candidate has a high school diploma or equivalent (college degree preferred), excellent communication, problem-solving skills, and proficiency with banking software.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Excellent communication

Problem-solving

Proficient computer skills

Fast-paced environment

Professional demeanor

Education

High school diploma or equivalent; college degree preferred

Job description

City National Bank in Inwood, WV is hiring a Customer Service Representative to be the first point of contact for customers, handling deposits, withdrawals and transfers while guiding online and mobile banking usage. This on-site role emphasizes accuracy, compliance, and teamwork in a busy community bank.

The ideal candidate has a high school diploma or equivalent (college degree preferred), excellent communication, problem-solving skills, and proficiency with banking software.