On-site Bank Customer Service Pro for Growth

Bankatcity; West Virginia; On-site; USD 17,000 - 23,000; Part time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank in Berkeley Springs, WV is seeking a Customer Service Representative to join our on-site team. You will provide exceptional service, handle inquiries, and guide customers through deposits, transfers, and self-service options.

We're an equal opportunity employer offering competitive compensation and benefits, with a focus on growth, teamwork, and delivering a positive customer experience in a fast-paced banking environment.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous banking or financial institution customer service experience is a plus.
• Excellent verbal and written communication.
• Strong problem-solving abilities and attention to detail.
• Proficient with computers and banking software.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Communication

Problem-solving

Customer service experience

Computer skills

Attention to detail

Rapport building

Adaptability

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank in Berkeley Springs, WV is seeking a Customer Service Representative to join our on-site team. You will provide exceptional service, handle inquiries, and guide customers through deposits, transfers, and self-service options.

We're an equal opportunity employer offering competitive compensation and benefits, with a focus on growth, teamwork, and delivering a positive customer experience in a fast-paced banking environment.