Banking Customer Care Specialist (On-Site)

City National Bank; Bath (WV); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank in West Virginia is hiring a Customer Service Representative to greet customers, resolve inquiries, and promote banking products. You will handle transactions, educate clients on online banking, and maintain accurate records in a fast-paced branch environment.

The role emphasizes delivering superior service, clear communication, and teamwork across departments to ensure customer satisfaction and reliable banking support.

Qualifications

• Strong communication skills, both verbal and written.
• Proven problem-solving abilities and attention to detail.
• Proficient with computers and banking software.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly addressing inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank professionally.
• Identify customers' needs and suggest appropriate banking products and services.
• Process deposits, withdrawals, transfers, and other transactions accurately.
• Educate customers on self-service options and assist with online and mobile banking.

Skills

Customer service

Communication

Problem solving

Attention to detail

Computer skills

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank in West Virginia is hiring a Customer Service Representative to greet customers, resolve inquiries, and promote banking products. You will handle transactions, educate clients on online banking, and maintain accurate records in a fast-paced branch environment.

The role emphasizes delivering superior service, clear communication, and teamwork across departments to ensure customer satisfaction and reliable banking support.