Banking Customer Service Specialist

City National Bank of West Virginia; Charleston (WV); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank of West Virginia is seeking a friendly Customer Service Representative in Charleston. You will be the first point of contact for customers, handle deposits and transfers, and guide clients through online and mobile banking.

The ideal candidate will have strong communication and problem-solving skills, experience in banking or retail, and a professional demeanor. This on-site role offers opportunities for growth and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Previous customer service experience in banking or financial institutions is a plus.
• Excellent communication, both verbal and written.

Responsibilities

• Provide exceptional customer service by promptly addressing inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank professionally.
• Identify customer needs and recommend appropriate banking products and services.
• Process deposits, withdrawals, and transfers with accuracy.
• Educate customers on self-service options and assist with online and mobile banking.
• Maintain accurate customer records in compliance with banking regulations.
• Collaborate with internal teams to resolve complex issues.

Skills

Communication skills

Customer service

Problem-solving

Attention to detail

Adaptability

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Computer skills

Job description

City National Bank of West Virginia is seeking a friendly Customer Service Representative in Charleston. You will be the first point of contact for customers, handle deposits and transfers, and guide clients through online and mobile banking.

The ideal candidate will have strong communication and problem-solving skills, experience in banking or retail, and a professional demeanor. This on-site role offers opportunities for growth and a comprehensive benefits package.