On-Site Banking Customer Service Pro — Growth & Support

City National Bank of West Virginia; Dunbar (WV); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank of West Virginia is seeking a Customer Service Representative in Dunbar, WV to deliver friendly, accurate banking assistance and serve as first point of contact for customers at the on-site branch.

You will handle transactions, advise on products, help customers with online and mobile banking, and maintain records in compliance with bank policies. The role emphasizes teamwork, communication, problem-solving, and a professional demeanor in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Excellent communication skills, verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Provide exceptional customer service by promptly addressing inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank professionally.
• Identify customer needs and recommend appropriate banking products and services.
• Process deposits, withdrawals, and transfers accurately and efficiently.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records in compliance with banking regulations.
• Collaborate with internal teams to resolve complex issues.

Skills

Customer service

Communication

Problem solving

Attention to detail

Proficient computer skills

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank of West Virginia is seeking a Customer Service Representative in Dunbar, WV to deliver friendly, accurate banking assistance and serve as first point of contact for customers at the on-site branch.

You will handle transactions, advise on products, help customers with online and mobile banking, and maintain records in compliance with bank policies. The role emphasizes teamwork, communication, problem-solving, and a professional demeanor in a fast-paced environment.