Banking Customer Service Specialist — Growth & Training

City National Bank of West Virginia; Clarksburg (WV); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank of West Virginia is seeking a Customer Service Representative to deliver outstanding service at our Clarksburg location. You will be the primary contact for customers, helping with deposits, transfers, and account inquiries while guiding them on online and mobile banking options.

This on-site role requires strong communication, problem-solving, and attention to detail, with opportunities to grow within a supportive team and comprehensive benefits package.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience in banking or financial services a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills; familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank professionally.
• Identify customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Computer skills

Banking software familiarity

Education

High School Diploma

College degree preferred

Tools

Banking software

CRM systems

Job description

City National Bank of West Virginia is seeking a Customer Service Representative to deliver outstanding service at our Clarksburg location. You will be the primary contact for customers, helping with deposits, transfers, and account inquiries while guiding them on online and mobile banking options.

This on-site role requires strong communication, problem-solving, and attention to detail, with opportunities to grow within a supportive team and comprehensive benefits package.