Banking Customer Advocate — Growth & Benefits

City National Bank Of Wv; Point Pleasant (WV); Presencial; USD 29 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement plans

Paid vacation

Resumo da oferta

City National Bank Of Wv is hiring a Customer Service Representative for full-time, on-site work in Point Pleasant, WV. The role focuses on delivering outstanding customer service at the bank, handling deposits and transfers, and guiding customers on digital banking options.

The ideal candidate will have a high school diploma (college degree preferred), strong communication skills, and experience in banking or financial services.

Qualificações

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient with banking software and systems.

Responsabilidades

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Conhecimentos

Excellent communication skills

Strong problem-solving abilities

Proficient computer skills

Formação académica

High school diploma or equivalent; college degree preferred

Descrição da oferta de emprego

City National Bank Of Wv is hiring a Customer Service Representative for full-time, on-site work in Point Pleasant, WV. The role focuses on delivering outstanding customer service at the bank, handling deposits and transfers, and guiding customers on digital banking options.

The ideal candidate will have a high school diploma (college degree preferred), strong communication skills, and experience in banking or financial services.