On-site Banking Customer Care Specialist

Bankatcity

Nicholasville (KY)

On-site

USD 32,000 - 48,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank in Kentucky is hiring a Customer Service Representative to join our on-site team. You will be the first point of contact for customers, address inquiries, process transactions, and promote banking products and services.

The role requires excellent communication, a detail-oriented approach, and comfort with online and mobile banking tools. A high school diploma is expected, with college coursework a plus; prior customer service in finance is helpful.

Qualifications

High school diploma or equivalent; college degree preferred.
Previous customer service experience in banking or financial services is a plus.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficient computer skills and familiarity with banking software.

Responsibilities

Provide exceptional customer service by addressing inquiries and resolving issues.
Serve as the first point of contact for customers in a professional manner.
Identify needs and recommend appropriate banking products and services.
Process deposits, withdrawals, and transfers accurately.
Educate customers on self-service options and online/mobile banking.
Maintain accurate records and documentation in compliance with banking regulations.
Collaborate with internal teams to resolve complex issues.