Banking Customer Care Specialist — Growth & Training

City National Bank; Frankfort (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is seeking a Customer Service Representative to be on-site in Frankfort, KY. You will be the first point of contact, delivering professional, friendly service and guiding customers to banking solutions.

You will process deposits, withdrawals, and transfers, educate customers on online and mobile banking, and maintain accurate records in compliance with regulations. The role emphasizes effective communication, attention to detail, and collaboration with internal teams to

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Excellent communication

Strong problem solving

Attention to detail

Banking software

Education

High school diploma

College degree preferred

Job description

City National Bank is seeking a Customer Service Representative to be on-site in Frankfort, KY. You will be the first point of contact, delivering professional, friendly service and guiding customers to banking solutions.

You will process deposits, withdrawals, and transfers, educate customers on online and mobile banking, and maintain accurate records in compliance with regulations. The role emphasizes effective communication, attention to detail, and collaboration with internal teams to