Banking Customer Service Specialist | Growth & Benefits

City National Bank of West Virginia; Frankfort (KY); On-site; USD 19,000 - 25,000; Full time

Job summary

City National Bank in Frankfort, KY is hiring a Customer Service Representative to join our on-site team. You will assist customers with deposits, withdrawals, and transfers, promote banking products, and guide clients on online and mobile banking tools.

We value clear communication, attention to detail, and a customer-first approach. Banking experience is a plus; high school diploma required.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent verbal and written communication skills.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Serve as the first point of contact for customers with a professional and helpful demeanor.
• Identify customer needs and recommend banking products and services.
• Process deposits, withdrawals, and transfers accurately.
• Educate customers on self-service options and assist with online and mobile banking.

Skills

Communication

Problem solving

Attention to detail

Customer service

Adaptability

Education

High school diploma or equivalent

Tools

Banking software

Online banking systems

Job description

City National Bank in Frankfort, KY is hiring a Customer Service Representative to join our on-site team. You will assist customers with deposits, withdrawals, and transfers, promote banking products, and guide clients on online and mobile banking tools.

We value clear communication, attention to detail, and a customer-first approach. Banking experience is a plus; high school diploma required.