Banking Customer Experience Specialist

City National Bank Of Wv; Versailles (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is seeking enthusiastic Customer Service Representatives to join our Versailles, KY location. On-site roles focusing on delivering exceptional service, handling inquiries, deposits, and everyday banking needs.

You will educate customers on online and mobile options, process transactions accurately, and collaborate with teams to resolve issues. Strong communication and accuracy are essential; prior banking experience is a plus.

Qualifications

• HS diploma or equivalent; college degree preferred.
• Excellent communication skills, both verbal and written.
• Proficient with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Provide exceptional customer service by promptly addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Communication

Problem solving

Banking software

Attention to detail

Team collaboration

Education

High school diploma

Bachelor's degree preferred

Tools

Banking software

Job description

City National Bank is seeking enthusiastic Customer Service Representatives to join our Versailles, KY location. On-site roles focusing on delivering exceptional service, handling inquiries, deposits, and everyday banking needs.

You will educate customers on online and mobile options, process transactions accurately, and collaborate with teams to resolve issues. Strong communication and accuracy are essential; prior banking experience is a plus.